ON THE TEE Frequently Asked Questions
Please take a few minutes to review our policies and call us if you have any questions.
You will receive an e-mail confirmation within 24 hours of placing your online order.
Orders will be shipped out within 4 business days on all in-stock items. In cases where a backorder does occur, we will order the merchandise from the manufacturer and ship to you as soon as we receive the merchandise (usually within 7-14 days). If the merchandise is delayed for an extended period of time, we will ship the in stock and available items to you, with a follow up shipment of the backordered items with no additional shipping charges to you.
You will also receive notification by e-mail of the status of any back orders.
CREDIT CARD
Please note that we accept Mastercard, and Visa.
Orders will be charged to your credit card prior to merchandise shipment.
Merchandise and/or shipping discounts will be reflected on your actual credit card bill, but not the e-mail confirmation notice.
International orders which request shipping to an alternate address other than the billing address must have the alternate address listed with the issuing credit card company. This will be verified along with cardholder name, address, and phone number.
ORDER CANCELLATION
Orders may be cancelled prior to the shipping of your order by:
Phone: (818) 758-2244 or toll free (800) 841-1296
FAX(818) 758-2240
RETURN POLICIES
If for any reason you need to return an item to us, please call for a return authorization number. Returns must be sent via U.S. Postal Service and must be received by:
On The Tee
18740 Oxnard Street, Suite 310
Tarzana, CA 91356
within 30 days from original date of delivery. Customers are responsible for shipping costs to return merchandise unless damaged or defective.
Returns RECEIVED after 30 days from the original delivery date will count towards merchandise exchange or store credit only, less the shipping and handling costs.
There is no grace period and a phone call will not change this policy as it is your ultimate responsibility to have returns delivered back to On The Tee within the allowed 30 day period if a credit card refund is desired.
Returns are recommended through UPS, Fed-Ex, or via the U.S. Postal Service Registered, so you may track the return. For your protection against loss we recommend that you insure merchandise for its full value.
Insurance - Please insure the shipment for your own protection and keep your receipts until we confirm that we have received the merchandise and it is in new condition. If the shipment is damaged in transit, we cannot accept it as a return and you will need to seek reimbursement from the shipper, e.g., UPS or USPS.
STORE CREIDTS MUST BE USED WITHIN 6 MONTHS FROM THE INITIAL PURCHASE DATE.
SHIPPING
For shipments to Alaska, Hawaii, and Puerto Rico an additional $10.00 freight surcharge per order will be added to the shipping charges.
You will receive e-mail notification for additional shipment charges outside of the United States, requesting your approval prior to shipment.
STORE PRIVACY POLICIES
Click here to review our Store Privacy Policies.
TAXES
We collect state sales tax when the shipping address is within California (8.25%). Sales tax will not be charged on orders purchased outside of California.
Purchaser is responsible for taxes, duties, and/or fees to the state or country where the merchandise is being delivered. Please contact your local tax and/or customs office if you need additional information regarding this. All shipment costs include: shipping, handling, and insurance.
WARRANTIES
Merchandise should be inspected carefully upon receipt. We offer a 30 day in-house warranty against manufacturer defects only. Please contact us by phone if you have any problems after 30 days and we will make every effort to resolve the problem.
DEFECTIVE MERCHANDISE
If you receive defective merchandise, let us know within 5 business days. You can then return it and you will be credited for the full amount of purchase. Return shipping will be arranged.
